Privacybeleid

Last updated: 02.03.2025

At Ellitàne, your privacy and trust are essential to us. This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you interact with our website and services (the “Services”).

By using Ellitàne’s Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. What Personal Information We Collect

We may collect or process the following categories of personal information, depending on your interaction with our Services and applicable law:

Identity & Contact Information: Name, email, phone number, shipping and billing addresses.
Order & Payment Data: Order history, purchased items, payment card and transaction details (securely processed via Shopify/authorized payment providers).
Account Information: Account login, password, preferences, wishlists, saved addresses.
Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, interaction data, cookies and similar tracking technologies.
Communications: Correspondence with customer service (emails, messages, order notes).
Marketing Preferences: Newsletter and promotional preferences, opt-in/opt-out records.
Social Media & Integrations: Information shared via social login or integrations (if enabled).

We do not knowingly collect data from children under the age of majority in your jurisdiction. If you believe a child has provided us data, please contact us for prompt deletion.

2. How We Collect Personal Information

Directly from you: When you create an account, place an order, sign up for communications, fill out forms, or contact us.
Automatically: Through your device and browser when you use our website (including cookies and similar technologies).
From third-party partners: Payment processors, couriers, analytics providers, and marketing partners.

3. How We Use Your Information

We may use your personal information for purposes including:

Order Processing: Fulfilling and managing your orders, payment, shipping, returns, and customer service.
Account Management: Managing your account, preferences, and purchase history.
Customer Support: Responding to your questions, feedback, and requests.
Marketing & Personalization: Sending you newsletters, offers, and tailored recommendations (with your consent, where required by law). You may unsubscribe at any time.
Analytics & Improvement: Analyzing site usage and trends to enhance our Services and user experience.
Fraud Prevention & Security: Detecting, investigating, and preventing fraud or other unlawful activity.
Legal & Compliance: Meeting legal, tax, and regulatory obligations; responding to official requests.

We do not sell your personal information.

4. How We Share Your Information

We only share your personal information with trusted third parties as necessary to deliver our Services, including:

Service Providers: Shopify (hosting, e-commerce), payment processors, shipping and fulfillment companies, IT support, cloud storage, marketing platforms, and analytics providers.
Business Partners: For joint promotions, marketing (only with your consent), and loyalty programs.
Legal Authorities: If required by law, regulation, legal process, or to protect our rights and customers.
Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of Ellitàne’s assets.

Where we share data with partners, your information remains subject to strict contractual obligations and is only used for the specified purposes.

5. International Data Transfers

Your personal data may be transferred, stored, and processed outside your country of residence, including in the US, EU, UK, or other jurisdictions. We implement appropriate safeguards (such as standard contractual clauses) as required by applicable law to protect your information.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Operate and secure our website
Remember your preferences and shopping cart
Analyze website usage and improve performance
Deliver personalized content and marketing (if you opt in)

You can manage your cookie preferences in your browser settings or via the cookie banner on our site.

7. Your Rights & Choices

Depending on your location and local law (e.g., EU/UK GDPR, California CCPA/CPRA), you may have the right to:

Access the personal information we hold about you
Request correction, deletion, or restriction of your data
Withdraw your consent for marketing at any time
Object to certain uses of your data
Request a copy (“data portability”) of your data

You can exercise these rights by contacting us at .....
We may need to verify your identity before responding to your request.

8. Data Security & Retention

We use appropriate technical and organizational measures to protect your information. However, no system is completely secure. Please use caution when transmitting sensitive data.

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for accounting and regulatory reasons).

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing your information.

10. Children’s Privacy

Our Services are not intended for children under the legal age of majority, and we do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new “Last updated” date.

12. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact us at:
care@ellitane.com