Simply select your desired item, choose your size, and click “Add to Cart.” Follow the checkout steps to complete your purchase securely. If you need assistance at any point, our team is here to help.

We accept all major credit cards and Apple Pay for a secure and seamless checkout experience.

Simply enter your promotional code at checkout in the “Discount code” field. The discount will be applied automatically.

We ship worldwide. Most pieces are ready to ship within 2–7 business days. Delivery time then depends on your destination. Selected pieces can be sent with express delivery, arriving in as little as 3 business days. The delivery options and estimated times for your address are always shown at checkout.

Depending on your location, your order may be subject to customs duties or import taxes. These are the responsibility of the recipient and are not included in the purchase price.

Once your order has been shipped, you will receive an email with a tracking link to follow your package in real time.

If your package is delayed beyond the estimated delivery time, please contact our customer care team. We will investigate and provide you with an update as quickly as possible.

If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging. We will resolve the issue promptly.

You may request a return within 14 days of delivery, provided the piece is unworn, unwashed and in its original condition with all tags — including the Ellitáne security tag — still attached. We do not offer direct exchanges: return the original piece and place a new order. Full details are on our Returns page.

Return shipping is paid by the customer, unless the piece is faulty or incorrect. There is no restocking or handling fee.

Email care@ellitane.com with your order number within 14 days of delivery. Once your return is approved we send you the return address; your parcel must be shipped with tracking within 14 days of approval, and the tracking number emailed to us. Returns without a tracking number cannot be accepted.

Returned pieces must be unworn, unwashed, free of perfume and make-up, in their original packaging, with all tags attached and the Ellitáne security tag undamaged.

We recommend using our detailed Size Guide, available on each product page, to find your perfect fit. If you’re unsure, our customer care team is happy to assist.

You can reach our team via email at care@ellitane.com or through our Contact Us page. We aim to respond within 1–2 business days.